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PROGRAM EVALUATION Evaluation of existing support programs - including mock surveys for JCAHO Environment of Care compliance, annual evaluations of EC management plans, and customer service surveys. PROGRAM DEVELOPMENT Improvement of existing programs and implementation of new programs - including performance monitoring and performance improvement projects, staff education, and organizational restructuring. "BEYOND EXCELLENCE" PARTNERSHIP A customized set of continuing services that you define to complement your staff expertise and department resources on a cost-effective basis. INCIDENT INVESTIGATION Investigation and root cause analysis for events in which a medical device or building system may have contributed to injury, death, or financial loss. EQUIPMENT PLANNING Planning for medical and other equipment for new clinical services or construction and renovation projects. |